Tips to Troubleshoot Etsy App Issues

When you think of handmade or vintage items, Etsy is usually the number one thing that comes to mind. 

This American eCommerce business platform easily lets you shop for different unique items straight from your smartphone or tablet. Its interface is very easy to use, too, which makes it more interesting.

Etsy basically has everything that you would need such as creative goods, handmade stuff, vintage objects, and even custom-made items. The app has literally something for everyone.

It’s a very pleasant app to use.

Well, not until you face some issues. 

Like any other application, Etsy also has its moments where it freezes, lags, and would not load at all. There are also some instances where the Etsy app would just crash. Sometimes, it would not even let you log in.

Frustrating? Of course.

But don’t worry, because if you have experienced this before (or are currently experiencing it now), then you are not alone. A lot of people are also facing the same issue. 

And we are here to help you solve it. 

#1 Update Your Etsy App 

<strong>Tips to Troubleshoot Etsy App Issues</strong>

The first step we’d like you to try is to update your Etsy App to the newest version that is available since the older version might have issues. Also, the app might not function appropriately if it’s already outdated.

Updating to the latest app will also help address all the formerly found bugs and issues by the Etsy developers. 

To avoid having to deal with app updates, you may opt to automatically update your apps on your smartphone, too.  

#2 Check Your Own Device

<strong>Tips to Troubleshoot Etsy App Issues</strong>

The next thing to check is your own device, but before you do this, you want to make sure that you have checked the Etsy status first. 

After that, you can start by restarting your smartphone or tablet. Doing this may clear any issues that may have occurred and it will allow your app to operate more smoothly.

Once it is up and running, check if there are any updates needed on your device as well because it might not be updated on its latest version, too.  

#3 Reinstall Your Etsy App

<strong>Tips to Troubleshoot Etsy App Issues</strong>

Try to log in and out of your Etsy App. You can also close all the other running apps in the background, then restart Etsy App alone to see if it would work. 

If the problem still continues, you could also delete or remove the app, and then just reinstall it again on your device. 

Sometimes, this simple trick could solve the whole issue.

#4 Clear Etsy App Cache

<strong>Tips to Troubleshoot Etsy App Issues</strong>

(Image Source:

If you have the time to be a little bit techy, then we’d recommend you try clearing the Etsy App cache. It may sound difficult but it is actually easy to do! Just follow the steps below depending on your device.

Android: Click settings -> Application manager -> Etsy App > Clear cache

iPhone: Click settings -> Etsy App -> Offload App -> Reinstall the App again

#5 Check Your Internet Connection

<strong>Tips to Troubleshoot Etsy App Issues</strong>

This tip is often overlooked, but it could also always be the reason why you’re having problems. 

If you’re using a Wi-Fi connection, try disconnecting and reconnecting again. You could also power cycle your modem by unplugging all cables for ten seconds and re-plugging them back again.

If you are using cellular data, you can switch to Airplane Mode first, then turn it off again and see if it works afterward. 

#6 Review Permission for Etsy App

<strong>Tips to Troubleshoot Etsy App Issues</strong>

(Image Source:

Permissions could also cause app issues. Double-check if you have provided the required permission for your Etsy App. If you have not provided the correct permission for the app, then it will unquestionably not work smoothly for you. 

To do this, follow the steps below depending on your device.

Android: Click Settings -> Applications -> Etsy App -> Provide the required permission

iPhone: Click Settings -> Privacy -> Apple App -> Toggle app permissions on or off

#7 Inspect if Etsy App is Down

<strong>Tips to Troubleshoot Etsy App Issues</strong>

If it looks like you have exhausted everything you can do and it is still not working, then it’s time to check IsDownStatus for any outages or issues that are experienced in real time by the other Etsy app users. 

You can also just keep this website on to see if there are any improvements on the issue or if the problem is just worsening. You would know by checking the numbers of the reported issues. 

If Etsy App is proven to be down, then you’ll just have to wait until their support team fixes it.

#8 Contact Etsy Customer Service

<strong>Tips to Troubleshoot Etsy App Issues</strong>

If everything seems to be working for you except for the app, then it’s time to ask for help from the Etsy customer service team. 

You can reach them via email at [email protected], or you can also call their hotline at (844) 935-3879 to get a more immediate answer on what problem you are currently experiencing. 

If you feel like troubleshooting by yourself, you can also utilize the articles on the Help Center Page, where you can enter your question and inquire about the typically asked questions.

Final Thoughts

<strong>Tips to Troubleshoot Etsy App Issues</strong>

Whether you are a buyer or a seller, it is no doubt that Etsy is indeed a great platform to use. 

Having to face issues on the app might get you annoyed, but knowing what to do if this happens will absolutely lessen your frustration. 

Overall, Etsy is being used by lots of people globally, and if it is down, maybe it is updating to provide better service. 

Just give the developers a little patience and you’ll surely be using the Etsy App again soon!

Chris Evan was born in Dubai and raised in Montreal. He studied Computer Science and was so pleased with computer languages. He began writing after obsessing over technology.

Leave a Reply

Your email address will not be published. Required fields are marked *